Terms & Conditions Neds – The Complete Guide for Malaysian Players

1. Definitions and Interpretation

In these Terms & Conditions, the following words and expressions have the meanings stated below, unless the context requires otherwise:

2. Eligibility and Account Registration

2.1 General Eligibility

To register and use the Neds, you must meet all of the following requirements without exception:

• Must be at least 18 years old on the date of registration
• Residing in or physically located in Malaysia when using the services
• Have full legal capacity to enter into a binding agreement
• Not prohibited by local law from participating in online betting activities
• Has never self-excluded or been banned by Neds previously

2.2 One Account Per Person

Each individual is only permitted to hold one (1) active account at Neds at any time. Holding multiple accounts is a serious breach of these terms. Neds reserves the right to close all duplicate accounts and forfeit any related balances or winnings without prior notice.

2.3 Registration Information

All information provided during registration must be accurate, complete, and up to date. This includes your full name, identity card number, date of birth, email address, and phone number. Neds reserves the right to request supporting documents to verify your identity at any time.

2.4 Password Security

You are solely responsible for keeping your account username and password secure Neds yours. Never share your login credentials with anyone. Neds will not be held liable for any losses resulting from unauthorised access caused by your own negligence.

3. Deposits & Payment Methods

3.1 Accepted Deposit Methods

Neds accepts deposits via the following Malaysian payment methods only:

• Touch 'n Go eWallet
• GrabPay
• DuitNow (direct bank transfer)
• Boost eWallet
• ShopeePay
• FPX Internet Banking (Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, and others)

All transactions are processed in Malaysian Ringgit (MYR). Neds does not accept any foreign currency or international payment methods not listed above.

3.2 Deposit Limits

• Minimum deposit: RM 10 per transaction
• Daily maximum deposit: RM 50,000 (can be lowered upon request in account settings)
• Limits can be adjusted by members themselves via the self-exclusion controls within their account

3.3 Deposit Processing Time

Deposits via e-wallet (TnG, GrabPay, Boost, ShopeePay) are processed instantly or within 5 minutes. FPX and DuitNow deposits are processed within 5–15 minutes depending on the banking system. If your deposit has not been credited after 30 minutes, please contact customer support Neds with proof of transaction.

4. Withdrawals

4.1 Withdrawal Conditions

To make a withdrawal from your account Neds your, the following conditions must be met:

1. Account has been verified through the KYC process (identity document verification)
2. No active bonuses with outstanding wagering requirements
3. The minimum withdrawal amount is RM 30 per request
4. Withdrawals can only be made to the same payment method used for the deposit, or to a verified bank account held in the Member's name.

4.2 Withdrawal Processing Times

• E-wallet (TnG, GrabPay, Boost, ShopeePay): 5 to 30 minutes
• DuitNow & bank transfer (FPX): 1 to 3 working hours
• Large withdrawals (exceeding RM 10,000): Up to 24 working hours, subject to additional security checks

4.3 Rejected or Delayed Withdrawals

Neds reserves the right to delay or decline withdrawal requests in the following circumstances: incomplete or invalid KYC information, suspicious account activity, unfulfilled bonus wagering requirements, or suspected fraud. In such cases, the security team Neds will contact you via your registered email.

5. Bonuses and Promotions

5.1 Welcome Bonus

New Members Neds eligible to receive a welcome bonus of up to RM 300 (100% match on your first deposit, subject to a maximum cap). This bonus is subject to a wagering requirement of 12x the total deposit and bonus amount before a withdrawal can be made.

5.2 How Wagering Requirements Are Calculated

If you deposit RM 100 and receive a RM 100 bonus, the total bonus amount is RM 200. A 12x wagering requirement means you need to wager a total of RM 2,400 before the bonus balance can be withdrawn. Sports bets count at 100%, casino slots count at 100%, while table games and baccarat count at 10% only.

5.3 General Bonus Terms

• Bonuses must be claimed within 7 days from the date of the qualifying deposit
• Wagering requirements must be completed within 30 days from the date the bonus is credited
• Bonuses are non-transferable, cannot be exchanged for cash, and may not be used in conjunction with other bonuses unless stated otherwise.
• One bonus per household, IP address, and device
• Neds reserves the right to void any bonus if abuse or fraudulent activity is detected

5.4 Ongoing Promotions

In addition to the welcome bonus, Neds offers a wide range of ongoing promotions, including weekly cashback, table game rebates, EPL and Malaysia Super League season promotions, as well as special rewards during Hari Raya, Chinese New Year, and other Malaysian celebrations. Specific terms and conditions for each promotion will be stated on the respective promotions page.

6. Sports Betting & Casino Rules

6.1 Sports Betting

All sports bets on Neds is final once confirmed. It is the Member's responsibility to ensure all bets placed are correct before confirmation is made. Neds will not void confirmed bets on the grounds of player error, except where a match is cancelled or a significant technical error on the platform's part has occurred.

• Bets placed on postponed or cancelled matches will be refunded to your account balance.
• If only some matches in an accumulator are voided, the bet will be recalculated excluding those matches.
• For live betting, the odds displayed at the time of confirmation are the odds that will apply.

6.2 Casino Games

All casino games at Neds uses a Random Number Generator (RNG) that has received independent certification. Game outcomes are final. In the event of a technical disruption during a game session, Neds will determine whether the affected rounds qualify for payout based on system records.

6.3 Prohibited Conduct

Neds reserves the right to investigate and take action on any account suspected of involvement in the following:

• Match betting or systematic bonus abuse
• Use of automated software, bots, or any tools that provide an unfair advantage
• Collusion between players to manipulate game outcomes
• Money laundering or suspicious financial activity

7. Responsible Gaming

Neds takes its social responsibility seriously. We provide a range of tools to help players manage their betting activity:

• Deposit limits — Set daily, weekly, or monthly deposit limits from your account settings
• Session time limits — Set a limit on your playing hours with automatic reminders
• Cooling-off period — Suspend your account for 24 hours, 7 days, 30 days, or 90 days
• Self-exclusion — Close your account permanently or for a minimum period of 6 months

All self-exclusion requests on Neds will be processed within 24 hours and cannot be reversed until the selected period has ended. If you need assistance with a gambling-related issue, please contact our support team Neds or visit Responsible Gaming page us for more information and links to support organisations.

8. Account Closure & Suspension

8.1 Closure by Member

You may close your account Neds your account at any time by contacting our customer support team. Before closing, please ensure all valid balances have been withdrawn. Unclaimed balances remaining 90 days after a closure request may be subject to our inactive account policy.

8.2 Closure by Neds

Neds reserves the right to suspend or close any Member's account without prior notice under the following circumstances:

• Violation of any term in this document
• Fraud, document forgery, or the provision of false information
• Activity suspected to be related to money laundering
• Systematic bonus abuse
• Abusive behaviour towards support staff

In cases of account closure due to fraud or abuse, Neds reserves the right to forfeit all balances and winnings in the relevant account.

9. Privacy & Data Security

Neds committed to protecting the privacy and security of all Members' personal data. Information collected is used for platform operations, legal compliance, and service improvement. We will not sell or transfer your personal data to third parties for marketing purposes without your consent.

For full details on how we collect, use, and protect your data, please refer to Privacy Policy separate Neds.

10. Limitation of Liability

To the extent permitted by applicable Malaysian law, Neds will not be liable for any indirect, incidental, special, or consequential losses arising from the use of or inability to use our services, including but not limited to:

• Loss of anticipated winnings or profits
• Service disruptions caused by circumstances beyond our control Neds (force majeure)
• Unauthorised access to your account resulting from negligence on your part
• Technical issues with your device or network

Maximum liability Neds to any Member shall not exceed the total amount deposited by that Member in the 30 days preceding the relevant claim.

11. Amendments to Terms & Conditions

Neds reserves the right to modify, add, or replace any part of these Terms & Conditions at any time. Notice of changes will be sent to Members via their registered email or through an in-platform notification at least 7 days before the changes take effect, except for urgent updates required for security or legal compliance that must take effect immediately.

Continued use of the platform Neds after the amendment's effective date will be deemed acceptance of the revised terms. It is the Member's responsibility to review this page regularly.

12. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute arising in connection with these Terms & Conditions or the use of the platform Neds will first be addressed through negotiations between both parties.

If negotiations fail, the dispute will be referred to the exclusive jurisdiction of the courts of Malaysia. By using the services of Neds, you agree to submit to the personal jurisdiction of those courts in connection with any legal action arising from or relating to these Terms & Conditions.