Your personal data is more than just information — it is the trust you place in Neds. This document transparently explains how we collect, use, store and protect every piece of information you share with us.
All data transmitted between your device and Neds servers is protected by the same industry-standard encryption used by banks.
You have full rights to access, correct, or delete your personal data from Neds systems at any time.
Neds' privacy policy is drafted in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010 to safeguard your rights.
Neds has never and will never sell your personal data to any third party for marketing or commercial purposes.
Important Note: By registering for or using the Neds platform, you agree to the collection and use of your information as described in this Privacy Policy. Please read this document carefully. If you have any questions, the Neds support team is ready to assist you in Bahasa Malaysia.
Neds ("we", "platform" or "Neds") is an online betting platform operating at neds.wine, offering Sports Betting, Live Casino, slots, Table Games and lottery services to Malaysian players. We understand that when you register with us, you are entrusting us with your most valuable personal information.
This Privacy Policy is drafted in accordance with Malaysia Personal Data Protection Act 2010 (PDPA) and outlines in detail: the types of data we collect, why we need it, how it is used, who can access it, and what your rights are as a data subject. We are committed to upholding your privacy to the highest standard.
This policy applies to all users of the Neds including website visitors, registered members, and anyone who interacts with our services through any channel — whether via website, mobile app or email communication.
Neds only collects data that is strictly necessary to deliver our services safely and effectively. The following are the categories of data we collect:
Data Minimisation Principle: Neds only collects information that is strictly necessary to operate, comply with applicable laws, and deliver the services you request. We do not collect irrelevant or excessive data.
Neds never stores your full credit or debit card numbers, plain-text passwords, biometric information, or any financial data beyond what is strictly required for platform operations.
Neds uses collected data only for lawful and specific purposes. We do not use your data for anything beyond what is stated below:
| Purpose of Use | Types of Data Used | Legal Basis |
|---|---|---|
| Account management & registration | Identity, email, phone | Contractual compliance |
| Age verification (KYC) | MyKad, date of birth | Legal obligations |
| Processing deposits & withdrawals | Financial data, bank account details | Contractual compliance |
| Fraud detection & security | IP address, activity logs, transaction data | Legitimate interest |
| Customer Support | All relevant categories | Contractual compliance |
| Promotional communications (with consent) | Email, phone number | Consent |
| Legal compliance & AML | Identity, financial transactions | Legal obligations |
Neds will not use your data to make automated decisions that materially affect you without appropriate human oversight.
Neds does not sell, rent or trade your personal data to any third party. However, there are limited situations where we may need to share certain information:
We work with carefully selected third-party service providers to support our platform operations, including payment gateway providers (for processing Touch 'n Go, GrabPay, DuitNow, and FPX transactions), cloud service providers, analytics systems, and technical support. All providers are bound by strict data protection agreements with Neds.
In certain circumstances, Neds may be required by law or court order to disclose certain information to Malaysian authorities, including Bank Negara Malaysia (BNM) in relation to AML/CFT compliance, law enforcement agencies upon lawful request, or courts pursuant to a judicial order. We will only disclose the minimum information necessary and will notify you wherever possible, unless prohibited from doing so by law.
We may share information as required to investigate fraud and protect our legal rights Neds, or to enforce our platform's Terms & Conditions. Any such sharing is handled with care and only when strictly necessary.
Our Commitment: Neds has never and will never sell or transfer your personal data to third-party marketing companies, advertisers or data brokers for any commercial purpose without your explicit consent.
Data security is our greatest investment Neds. We implement multiple layers of technical and organisational safeguards to ensure your data remains secure at all times:
All data transmitted between your browser and Neds servers is encrypted using the same SSL/TLS technology employed by Malaysia's major banks.
Data is stored on servers protected by firewalls, strict access controls, and continuous 24/7 security monitoring.
All Neds accounts can be secured with 2FA via SMS or an authenticator app for an added layer of login security.
Neds' automated system monitors account activity in real time to detect and prevent unauthorised access.
In the event of a data security breach affecting your personal information, Neds is committed to: notifying you via your registered email within 72 hours of detecting a breach, reporting to the Department of Personal Data Protection Malaysia as required under the PDPA, and taking immediate steps to contain the damage and prevent further breaches.
Your personal data is retained for as long as your account remains active and for as long as necessary to fulfil the purposes for which it was collected. Financial records are kept for a minimum of 7 years in accordance with Malaysian legal requirements. Following account closure, data that is no longer needed will be deleted or anonymised.
Website Neds uses cookies and similar tracking technologies to enhance the user experience and ensure key platform features function correctly.
You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the platform Neds. We recommend keeping essential cookies enabled for a smooth betting experience.
Note: Neds does not use third-party cookies for targeted advertising or to track your activity outside of our platform.
Under Malaysia's Personal Data Protection Act (PDPA) 2010, you have the following rights regarding your personal data held by Neds:
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 21 business days.
If any of your personal data is inaccurate or out of date, you have the right to request an immediate correction through your account settings or by contacting customer support.
You may request the deletion of your personal data when it is no longer required, subject to our legal record-retention obligations.
Where data processing is based on your consent (such as marketing communications), you may withdraw that consent at any time.
To exercise any of the rights above, please contact the data protection team Neds via email at support@neds.wine or through the in-platform live chat. Please include your username and MyKad number (last four digits only, for security purposes) for identity verification.
Platform Neds is intended exclusively for individuals aged 18 and above. We do not knowingly collect any personal data from individuals under the age of 18.
If you believe your minor may have registered an account on Neds using false information, please contact us immediately at support@neds.wine. We will investigate and close the account, and delete all associated data within 48 business hours of receiving your report.
Neds employs a rigorous KYC process including MyKad document verification to ensure only verified players aged 18 and above can access our platform.
In the course of our operations, your personal data may be processed or stored on servers located outside Malaysia — for example, in cloud data centres based in Singapore or other Asia-Pacific regions that maintain comparable data protection standards.
Any international data transfers by Neds will be carried out with appropriate safeguards, including ensuring that recipients outside the country comply with data protection standards equivalent to Malaysia's PDPA. We will not transfer data to countries without adequate data protection laws unless appropriate contractual protections are in place.
Guarantee: Although your data may be processed outside Malaysia, it remains at all times subject to this privacy policy and is protected by strict data protection agreements imposed on all third-party data processors we engage.
Neds reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, technology, legal requirements or industry developments. Any material changes will be communicated to you via:
Continued use of the platform Neds after the effective date of any amendment will be considered acceptance of the updated privacy terms. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions, concerns, or wish to exercise any of your rights regarding your personal data, please contact our Data Protection Officer Neds:
Please include "Data Privacy Inquiry" in the subject line of your email or message to ensure it is routed directly to the relevant team. All privacy inquiries will be responded to in Bahasa Malaysia.
Our Commitment: Rest assured that your privacy is a top priority for the Neds team. Every privacy-related enquiry is taken seriously and handled with care by staff who are specifically trained in data protection.
The complete agreement governing use of the Neds platform, including rules on betting, deposits, withdrawals and bonuses.
Self-exclusion tools, deposit limits, and support resources to keep your betting experience safe and in control.
Answers to the most frequently asked questions about accounts, security, deposits, and withdrawals on the Neds Malaysia platform.
Neds protects your personal data to the highest standard. Register for free today and enjoy Sports Betting, Live Casino, and more — with the peace of mind that your privacy is always in good hands.
🔞 For players aged 18 and above | Data protected in accordance with Malaysia's PDPA